Frequently Asked Questions

Find out the answers to some frequently-asked questions about servicing your Mercedes at Premier Service.

Mercedes Servicing FAQs

How do I arrange a service?

Simply contact us on 0116 276 4000 (Leicester/Midlands) to book your Mercedes in for a service.

How long will the service take?

Usually, most cars are serviced same-day. However, if there is a problem or fault with your car it may take longer to fix. Please let us know if there are any problems you know of with the car so we can give you an accurate estimate of how long the service will take.

Can you collect my car?

Yes. Free collection and delivery is included.

Where do you collect from?

Our Leicester branch services all of the East and South Midlands as well as Birmingham. Please contact us to see if your area is covered.

Are courtesy cars available?

Yes. Please inform us at the time of booking that a courtesy car is needed.

Will my Mercedes warranty be maintained?

Your warranty will be maintained and we can stamp your service book. We only use approved diagnostic equipment, genuine parts and recommended lubricants.

Are you technicians trained?

Our technicians are fully Mercedes-Benz trained and have many years of experience of servicing and repairing Mercedes vehicles.

Are your prices cheaper than a main dealer?

Yes. Generally our labour costs are 50% cheaper.

Will you price match a service?

Yes. Please call us for more information.

What if my car fails its MOT?

If this happens, we will inform you of the repairs needed to pass. We offer a free re-test within 7 days of the failed test.

Mercedes A, B & ASSYST Services,     Parts and Lubricants,    MOT Testing,    Warranties and Service Book,    FAQs

A highly professional and fully personalised servicing experience

Team of technicians with over 20 years of Mercedes Benz experience

A cost efficient service, with up 50% savings on labour costs compared to main dealer

Honest and reliable advice and recommendations made before any work is carried out

Mercedes Benz genuine parts and lubricants used

Manufacturer’s Warranty maintained

Digital Service Book updated or service book stamped

Comfortable seating and viewing area with refreshments

Collection and Delivery service available (with prior booking)