Premier Service Mercedes Warranty

What is Covered?

Your Premier Service Mercedes Warranty covers the following components against mechanical or electrical breakdown*. There are some components, such as service items which are specficially not covered and these are listed later. The items covered are:

  • ABS - Internal failure of the ABS pump, electronic control unit and sensors. You are not covered for brake pads, brake shoes or wiring.
  • Air Conditioning - Failure of pump, compressor and evaporator.
  • Braking System - Failure of the brake servo, brake vacuum pump, brake master cylinder, wheel cylinder and calipers. You are not covered for hoses, pipes, brake pads or brake shoes or any other component within the braking system.
  • Consumables - As part of a valid claim. Oil, oil filter, brake fluid and antifreeze.
  • Cooling System - Internal failure of all components. You are not covered for belts, hoses, core plugs or clogging and sedimentation.
  • Clutch - Failure of the clutch plate, clutch cover, slave cylinder and thrust bearings including oil contamination of the clutch plate. You are not covered for cables, linkages, burnt out parts or general wear and tear.
  • Differential and Drive Line - Failure of the crown wheel and pinion, pinion carrier bearings, sun and planet gears, cross shafts, thrust washers and spacers. You are not covered for rubber boots.
  • Electrics - Internal failure of all factory-fitted components. You are not covered for the battery, fuse, fuse boxes, lamps, bulbs, cigar lighter, indicator lamp, ignition contact breaker points, rotor arm, distributor cap or wiring printed circuit boards.
  • Engine - Failure of the starter ring gear, flywheel, oil pump, crankshaft and bearings, timing gears, timing chains, timing belts, tensioners, camshaft pulleys, camshaft, camshaft followers, tappet gear, valves and guides, pistons and rings, gudgeon pins, con rods and bearings. You are not covered for burnt out, lacquered or pitted valves, or any damage resulting from the failure of worn timing belts which have not been replaced in accordance with manufacturers' service schedules.
  • Front Wheel Drive Unit - Failure of the drive shafts, universal joint and C/V joints. You are not covered for rubber boots.
  • Fuel System - Internal failure of all components. You are not covered for fuel hoses, fuel filters, the fuel tank, cleaning and tuning.
  • Gearbox - Automatic gearbox components, electric governor, manual gearbox components, oil cooler, overdrive unit and torque convertor.
  • Manual and Power Steering - Internal failure of all components. You are not covered for the air bag system, steering wheel and fittings, joints, bushes, rubber boots and gaiters.
  • Central Locking - Failure of door lock, solenoids/motors and petrol cap locking mechanism.
  • Oil Seals and Gaskets - Any which require the removal of a major component, i.e. engine, gearbox and/or differential.
  • Propshaft - Failure of the propshaft including universal joints, bearings and mountings.
  • Shock Absorbers - Failure of the shock absorbers and the strut inserts.
  • Suspension - The internal failure of the anti-roll bar, anti-roll bar bushes, coil springs and self levelling units. You are not covered for fluid pipes and leaking oil seals.
  • Turbo Unit - Failure of the turbo unit and wastegate.
  • Wheel Bearings - Failure of the bearings. You are not covered for hubs or stub axles.
  • Casings - Engine, gearbox, transmission or final drive casings are covered as long as they have been damaged as a direct results of one of the above parts failing. You are not covered for damage caused by accident, frost or lack of anitfreeze.
  • Full wear and tear cover
  • Important - unless listed above, all other parts are excluded.

What is not Covered

  • Body components such as strikers, hinges or any component that may require adjustment from time to time.
  • Body panels or paintwork.
  • Interior trim including seats and seat belts.
  • Recharging of the air conditioning unit (unless required as part of a valid repair).
  • Renewal of any clutch components due to incorrect adjustment or misuse.
  • Fuel lines.
  • The cleaning of fuel lines, filters, carburettors and pumps.
  • Airbags, batteries, bulbs, catalytic convertor, exhaust systems, wiper blades, wheel balancing and alignment, wheels, tyre and water ingress (including damage to covered parts caused by water).
  • Oil leaks, which do not require the removal of the engine, gearbox and/or differential, filter elements and any damage caused by frost or lack of anti-freeze, impact or negligence.
  • Traffic management system, satellite navigation system, telephone, TV and associated equipment of all types.
  • Radio cassette, CD player or any other in-car entertainment component.
  • Normal maintenance services, and the replacement of such items as, but not limited to, spark plugs, plug leads, points and wiring looms.
  • Any loss caused directly or indirectly by the claim or the event that caused the claim.
  • Burnt out, sticking or pitted valves.
  • Damage resulting from the failure of a timing belt which has not been replaced as per the manufacturer's recommendations.
  • Consumables - please note that oil, oil filter, gaskets, antifreeze and brake fluid required due to the failure of a covered component are covered.

First 25 of any authorised repair is payable by the customer.

*Subject to the conditions detailed in the Warranty Handbook and the maximum dealer contribution.